Version 1.0, Effective May 24th, 2016
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
- Agree to the Student Loan Payment Service End-User Agreement’
- Create a Student Loan Genius account; or
- Interact with SLG off-line or online.
Collection and Use of Personal Information
In order to provide services through our website we may collect the following Personal Information from you:
- Contact Information such as name, email address, mailing address, and phone number
- Financial Information such as bank or brokerage account numbers, and types of investments
- Social Security Number
- Date of birth
- Zip code
- Unique Identifiers such as user name, account number, and password
- Other information that may be required under federal or certain state laws
We may also collect the following information from you:
- Demographic information such as education, gender, communication choices, and user preferences
- Adjusted gross income and spouse’s adjusted gross income
- Credit score
- Employment information
- Interest in and use of advertising and marketing in conjunction with use of the service
We use this information to:
- Provide services through our website
- Send you requested product updates or service information
- Respond to customer service requests
- Send you a newsletter
- Respond to your questions and concerns
- Improve our Web site and marketing efforts
- Conduct research and analysis
- Display content based upon your interests
We communicate with you through email or through notices posted on our website. Examples of these communications include, but are not limited to, account and relationship details; communications regarding your payment history; SLG’s newsletter; and marketing emails. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or you can contact us at email@example.com. Please note that you may not opt out of transactional messages or other mandatory service communications.
If you provide us personal information about another person (e.g., your spouse or child), or if another person provides us your personal information, we will only use that information for the specific reason for which it was provided to us.
We may provide your Personal Information to companies that provide services to help us with our business. These companies are authorized to use your Personal Information only as necessary to provide these services to us.
We may also disclose your Personal Information as required by law such, as to comply with a subpoena or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. If Student Loan Genius is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.
The security of your Personal Information is important to us. When you enter personal or sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted best practices to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any questions about security on our Web site, you can contact us at email@example.com.
Cookies and Other Tracking Technologies
We use another company to place cookies on your computer to collect non-personally identifiable information to compile aggregated statistics for us about visitors to our site.
We do not respond to web browser “do not track” signals at this time. We await the result of work by the policy community and industry to determine when such a response is appropriate and what form it should take.
Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Web site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our site is used.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Student Loan Genius. If you submit Personal Information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Children’s Online Privacy
SLG is not intended to be used by anyone under the age of 18 and, as such, SLG does not knowingly collect Personal Information from anyone under the age of 18. If you are under the age of 18, please do not submit any Personal Information to SLG or use the Service. If a parent or guardian becomes aware that his or her child under the age of 18 has provided us with Personal Information without his or her consent, he or she should contact us at firstname.lastname@example.org and we will delete such information from our files.
Student Loan Genius
1021 E. 7th Street, Suite 100
Austin, Texas 78702